Posted by Aaron Wheeler

If you're reading this blog, congratulations! You are a customer of SEOmoz. I've probably personally spoken to at least a few of you, and provided help and support to many more of you. Have you ever wondered how SEOmoz supports 15,000 PRO members and over 250,000 free members and blog readers? After all, Roger can't personally answer every email we receive here. He's not Santa Claus! Instead, the six mozzers that make up the Help Team answer all of the emails, phone calls, and chat requests we get every day. I want to tell you a little bit more about them and give you a look at the way we've built the SEOmoz support channels to meet our overall goal: to provide the best customer service on the planet. It's a hard goal to reach, but I can't think of any more worthwhile endeavor.

The Help Teamsters

Crissy Hall

Crissy is old school! She came to SEOmoz in the spring of 2010. Back then, the Help Team was just Sarah Bird (our COO) and Crissy, and I joined soon after. She loves the fact that she’s been able to watch our team and SEOmoz grow since she started. Things are always changing with our site and tools, and as she says, it keeps us on our toes! Her favorite part of working at SEOmoz is the balance between fun and productivity that makes our team and company such an amazing place to work. Crissy spends her time helping users with their tool and billing questions, planning kick-ass Help Team outings (we made terrariums together last month), and helping the Marketing & Ops teams keep track of our weekly membership reporting.

When she’s not in the office, Crissy likes to take her son Sam on adventures around Seattle. She likes to sew up a storm, particularly to make clothes for her toddler (instant gratification, according to her). In the "warmer" Seattle months she rides her bicycle, named "Tom Selleck," to work and back.

Megan Singley

Megan's been a help teamster for a little over a year now and loves connecting with our users. With several years of experience in customer service, she really strives to make every interaction with SEOmoz users a positive one. Besides responding to emails, calls, and chats, Megan plans and organizes our weekly software demos and investigates billing issues to keep any possible fraudsters at bay. She's also been known to do some writing, whether it be on the SEOmoz blog or in product messages throughout the site.

When not at the MozPlex, Megan likes to watch The Daily Show and Battlestar Galactica with her cat, Lily, and her awesomely-cool-fun-amazing neighbor across the hall, me! (Those are her words of course.) She also enjoys reading anything she can get her hands on (lately, it's been The Hunger Games series) and even started a library for the office. On weekends, she hangs out with friends (including lots of fellow Mozzers), goes dancing to anything from funk & soul to 90's hip hop, and cooks as much as possible.

Kenny Martin

Kenny joined up last year and is one of our few Washington natives! He grew up in a small, sleepy Northwestern town, thus is afraid of the sun. He compensates for a lack of natural energy sources by drinking copious amounts of black coffee. Kenny spends most of his time pursuing the TAGFEE dream by diagnosing tough technical issues, getting his hands dirty with a little web design, and filming each week's Whiteboard Friday.

He never wanders off too far away from his MacBook and for this reason alone his girlfriend mistakenly thinks he loves it more than her. It's probably because most of his spare time is spent designing websites or leaning about some fantastic new technology on the internet. He also loves the Daily Show, puppies, pizza, and tacos.

Nick Sayers

Nick joined our team in September last year and got up to speed lickety-split! Like the rest of our team mates, he answers customer emails, phone calls, and live chat questions. Nick has also spear-headed our new help documentation project that gives customers the resources learn anything about SEOmoz's tool set. This effort makes our company more scalable by answering customers' questions before they call, write, or chat with us, which gives them more instant gratification, as well. Needless to say, he spends a lot of his time creating screencasts and typing up FAQs. Nick has a passion for educating and helping others, so is constantly looking for new resources to show SEOmoz's customers.

Nick enjoys film, video games, reading, and cooking. He is an avid reader of anything from Eastern Philosophy to some of the nerdiest sci-fi/fantasy novels ever written. When not at work, Nick is usually spending time with his wife and partner in crime, Becky. On most nights, they cook new recipes together, play an unhealthy amount of Left 4 Dead 2 or Skyrim, and watch movies. On the weekends, Nick and Becky explore Washington and go to retro theaters. Nick is also involved in independent film-making and has produced, written, and directed a feature film and many shorts. On the sci-fi geek front, Nick has a huge collection of memorabilia from the Alien(s) films. He also has a cat named Ash after Bruce Campbell's character in the Evil Dead series. Of course, this means Nick calls her Evil Ash when she is bad.

Chiaryn Miranda

Chiaryn is the newest edition to the team, having been here for about two months. Don't let that fool you though: she's caught up real quick-like! She's been doing customer service for a long time and is working on learning new things about SEO every day. What better place to learn, eh?

When she's not in the office, she likes to make art and take photographs. She's been working on a sketchbook that will be going on a national tour. She also likes to take trips around the beautiful Seattle waterfront with her camera. When she can, she tries to take candid portraits. Check out some of her artwork on her Art House Co-Op page. She's also an avid movie fan, with a particular love of horror movies, and reads as much as possible. In her words, she'll gobble up pretty much any nonfiction book you put in front of her. That's why we call her Turkey Miranda! Just kidding - that's not why we call her that.

Aaron Wheeler

If you've made it this far, you've probably figured out that this is me! I started at SEOmoz in the summer of 2010 and am loving every minute of being here. A couple months ago I became the manager of the Help Team, which means I do what I can to support the lovely members of our team, and provide our customers with the best service on the planet. It's a tough goal - we have very discerning customers - but a goal I think we can eventually fulfill. Some background: I studied sociology and cognitive science at UC San Diego, but starting doing SEO after graduating. Turns out that ranking for attorneys in San Diego is tough work! I left San Diego early 2010 for Seattle, and eventually found my way at SEOmoz.

Besides working at a place I love, I enjoy reading (currently Steve Jobs), watching great shows (currently my third run of Deadwood), and seeing my favorite bands in Seattle's historical music venues (this month: Junip, Nada Surf, and The Asteroids Galaxy Tour). I also enjoy trying out vegan recipes with my girlfriend, Holly Haymaker, who has the coolest name in the world and a whimsical interactive e-cards site, to boot!

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