P.S. It looks like we might have also been joined by a fly, so please excuse him when he flies across the screen a few times....
Hey Mozzers. I'm Carlos del Rio. I own a consultancy called Agillian, and I am the author of "User Driven Change: Give Them What They Want" and a "Strategic Framework for Emerging Media," which is kind of a mouthful. Even I have trouble saying it.
I am here today to tell you how to use CRO to make great content, and when I say to make great content, I mean for any portion of your marketing campaign. So, you need to make sure that you meet the most basic portion of conversion optimization. I mean the three things that are the most important for all conversion rates are a clear action, a clear purpose, and a clear value. That's what every landing page is trying to do. That's what every pay-per-click ad is trying to do. Tell a person what you want them to do, tell them what it is about, and communicate what the value they're going to get out of the interaction. So, "Buy tires cheap," or "Buy tires, free delivery." Something where they know what it is that they are coming for and that they get something at the other end. For example, if you are writing a piece of content for your blog, you want to be able to answer, "Is it clear what the purpose of this blog is? Is it clear what the topic is? Is it clear that there is a value for this person to share it with their friends?" Essentially if you are doing blog and content marketing, it is really for the links. We know that's what it's about. Same thing with if you're making LOLcats. Same thing if you're sending out an email to solicit a link buy.
So, in all of your strategies you want to know what is this particular campaign doing. Is it helping our users understand what they can do with us? Is it helping them understand who we are, or is it helping them understand what the value is? Each one of the individual pieces, like each piece of link bait or each email or each tool that you build is supposed to answer all three of these very clearly. You want to know exactly how to interact with it. You want to know what it is going to do. You want to know why is it of value to you.
So, if you take the example of, like, LOLcats, we've all seen these. The difference between the millions of LOLcats that nobody cares about and the LOLcats that end up being in your Facebook stream every 15 minutes are that the ones that get shared answer the clear action, which is share me; what is the purpose, this is a LOLcat; and what is the value, this is the funniest LOLcat that I've seen all day. This is the LOLcat that crosses over with my community. If I was to make a cat playing on a computer that said, "I'm up in your Internet messing with your title tags," you're going to find that funny because you are in SEO, but almost everybody else is going to be like, uh, lame.
If you were, say, This or That, Rebecca Kelley did a thing recently that was, "Does Justin Beiber look like Velma from Scooby Doo?" This enrages both people who like Justin Beiber and people who like Velma. So, what she is doing is creating a place where you interact with this piece of content, and she has two groups of people that want to interact with this type of content. They get